Personal Information Protection
royal711 Users

1. Introduction

This Privacy Policy is an official document that explains how royal711 ("we", "our platform") collects, processes, stores and protects your personal information as a registered user of our online casino platform. By registering an account or using any service offered through the royal711 website, you agree to the terms set out in this Privacy Policy.

royal711 operates under international licensing and is committed to ensuring that all data processing activities are carried out in a responsible, transparent and secure manner. We understand that your trust is our most valuable asset, and therefore every decision relating to data handling is made with protecting your privacy as the priority.

2. Information We Collect

When you use the royal711 platform, we may collect the following categories of information:

• Identity Information: Full name, MyKad number or valid identification document, date of birth, gender and nationality for the purposes of account verification and compliance with the minimum age requirement of 21 years and above.
• Contact Information: Email address, mobile phone number and mailing address that you register when opening an account.
• Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, Boost, ShopeePay) and transaction information related to deposits and withdrawals through our platform.
• Technical Information: IP address, browser type, device operating system, login session data and cookie information collected automatically when you browse the royal711 website.
• Activity Information: Game records, betting history, deposit and withdrawal transaction records and other activities within the royal711 platform.
• Communication Information: Records of conversations with our customer support team via live chat or email, retained for quality control and complaint resolution purposes.

3. Purpose of Data Collection and Use

royal711 uses your personal information solely for legitimate and necessary purposes, including:

• Verifying your identity and ensuring you meet the minimum age requirement of 21 years and above to use the online casino platform.
• Processing account registration, deposits, withdrawals and other financial transactions securely.
• Providing effective customer support services, including resolving enquiries and complaints.
• Complying with legal obligations and regulations related to anti-money laundering (AML) and counter-terrorism financing (CFT).
• Detecting and preventing fraud, account misuse and activities that violate the platform's Terms & Conditions.
• Sending important notifications related to account changes, policy updates and promotions you have chosen to receive.
• Improving service quality, user experience and the technical performance of the royal711 platform.

4. Sharing Information with Third Parties

royal711 does not sell or disclose your personal information to third parties for commercial marketing purposes without your consent. However, in certain limited circumstances, we may share data with:

• Payment Service Providers: Payment processors such as FPX, DuitNow, e-wallet operators and cryptocurrency service providers (USDT, BTC, ETH) receive only the information required to complete your financial transactions.
• Game Provider Partners: Third-party gaming platforms may receive the minimum session information necessary to enable a smooth and secure gaming experience.
• Statutory Authorities: We will disclose personal information to legal or enforcement authorities where required by a court order, warrant or valid legal requirement.
• Technical Service Providers: Third parties that assist in the technical operations of the platform, including cloud computing services, data analytics and cybersecurity, are subject to strict confidentiality agreements.

All third parties working with royal711 are required to comply with data protection policies that are equivalent to or stricter than this policy.

5. Use of Cookies and Tracking Technologies

The royal711 website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage patterns. Cookies are small text files stored on your device by your browser when you visit our website.

The types of cookies we use include:

• Essential Cookies: Required for the basic functionality of the platform, including login session verification and security. These cookies cannot be disabled without affecting the basic functions of the website.
• Performance Cookies: Collect anonymous information about how users interact with our platform to help us improve our services.
• Functional Cookies: Save your preferences such as language, display settings and account information you choose to be remembered between sessions.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the royal711 platform.

6. Data Retention Period

royal711 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws and regulations.

• Account records and identity verification documents are retained for the duration your account is active and for a number of years after account closure for legal compliance purposes.
• Financial transaction records, deposits and withdrawals are retained to meet financial legal requirements and internal audit needs.
• Customer support communication data is retained for quality control purposes and to resolve any disputes that may arise at a later date.
• Technical log data and cybersecurity information are retained for a limited period for the purposes of threat detection and security incident investigation.

When data is no longer needed, it is disposed of or anonymised using secure methods to prevent unauthorised recovery.

7. Your Rights as a User

As a registered royal711 user, you have the following rights regarding your personal information:

8. Data Security Measures

royal711 implements a range of robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or deletion:

• 256-bit SSL encryption for all communications between your browser and royal711 servers, ensuring data in transit is always protected.
• Two-factor authentication (2FA) available for user accounts to add an extra layer of security during the login process.
• Strict internal access controls, where only staff with a legitimate business need are permitted to access user data.
• Continuous monitoring of systems and networks to detect any suspicious activity or intrusion attempts.
• Regular security testing and vulnerability assessments conducted by independent third parties.
• Clear incident response procedures to ensure any data security breach is resolved quickly and effectively.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be one hundred percent secure. We encourage you to also take precautions by using a strong and unique password for your royal711 account.

9. Cross-Border Data Transfers

In the context of royal711's global operations, your personal information may be transferred to and processed outside Malaysia. Any such transfer is carried out solely within the operational requirements of the platform and is subject to data protection agreements that are equivalent to or stronger than the standards set out in this Privacy Policy.

royal711 ensures that all parties receiving such data comply with equivalent security and confidentiality standards, including legally binding data processing agreements.

10. Changes to This Privacy Policy

royal711 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws and regulations, or improvements to platform services.

Should there be material changes to how we handle your personal information, we will provide reasonable notice via your account or through a prominent notification on the website. The "effective date" at the top of this policy will be updated to reflect the date of the latest changes.

Continued use of the royal711 platform after the effective date of any policy change will be considered acceptance of those changes. You are encouraged to review this Privacy Policy periodically.

11. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information by royal711, please contact us through the following channels:

Our privacy team will endeavour to respond to your request or enquiry promptly. For formal data subject rights requests, we may need to verify your identity before processing the request.